Data Breach Incident FAQs

Information for customers following a security incident

We have created this page to answer any questions you may have if you are involved in a data breach.

How do I know if I was affected?

If you are suspected of being included in a data security incident, the organisation responsible for your data is legally responsible for informing you. You should read any information sent about an incident carefully and follow any instructions and advice to stay safe.

What should I do now?

Contact your bank or card provider and explain that your card may have been compromised in an online security incident. Please follow any advice they give you, which may include monitoring your account or replacing your card.
You should also check your recent bank and card statements for transactions you do not recognise and report anything suspicious to your bank immediately.
If you think your card details have been used in any fraudulent activity, we also recommend contacting Report Fraud immediately.

Should I replace my card?

Your bank or card provider will advise you on this. We recommend contacting them as soon as possible and following their guidance.

Could my information be used in scams?

Yes, there is a risk that personal information may be used in scam attempts.
Please be alert if you receive any unexpected calls, texts or emails asking for personal or financial information, especially if they refer to an incident you were notified about or a recent order.
If in doubt, do not reply to an email and instead contact the company they are claiming to be through channels available on the company website. If you have been called, end the call and call the number on their website directly.

Who can I contact if I have other questions?

If you have any questions about your data held by Luxury Flooring, please contact our Data Protection Officer at [email protected].
Please include your name and the email address you used in any contact or when placing orders so we can answer your questions as quickly as possible
You can also contact the Information Commissioner’s Office (ICO) if you need any further advice.